membership terms. munchterm plus

version: 1.0 · last updated: 30 September 2026

1. who we are

munchterm plus is run by MOES NEWSAGENTS(BRADFORD) LTD, trading as munchterm, a company registered in England and Wales (company number 10666646). Registered office: 63 Market St, Bradford BD1 1NE. VAT number GB267681561. We call ourselves "we", "us" and "munchterm" below, and you "you".

Email us at help@munchterm.co.uk about anything in these terms.

2. what these terms cover

These terms apply to munchterm plus, our paid monthly membership. They sit alongside our terms of sale (which include the munchterm coins rules) and our privacy policy, which still apply to everything you buy. If a term here conflicts with our terms of sale, these terms apply to the membership, and the terms of sale apply to the products.

By joining, you agree to these terms.

3. who can join

You can join if you are 18 or over, have a munchterm account, and have a delivery address we ship to. We may ask you to confirm your age, and we may end a membership if we find the account holder is under 18. One membership per customer account.

4. what membership includes

Membership includes three things, described below: plus delivery, stash drops and bonus coins. We can change what's included, and section 10 says how.

4.1 plus delivery

While your membership is active, delivery on your orders costs 99p, and is free when your order is £10 or more. There is no limit on how many orders you can use it on.

"your order" here means the price of the items you're paying for in that order, after any discounts and before delivery. Free items, including stash drops, don't count towards the £10.
plus delivery is its own delivery option at checkout. We choose the carrier and service for each order, based on what's in it and how we're shipping other orders at the time. It usually arrives in 3 to 5 working days after dispatch, and it may not be tracked. If you want a specific, faster or tracked service, you can pick one of our other delivery options at checkout at its normal price.
you need to be signed in to your munchterm account at checkout for plus delivery to apply. It cannot be applied to an order afterwards.
if an order contains only stash drops, with nothing you're paying for, normal delivery prices apply.

4.2 stash drops

A stash drop is a free item added to your account for you to claim with an order.

welcome drop: when your membership starts, you get one welcome drop straight away.
every two weeks: after that, while your membership is active, we add one stash drop to your account every two weeks (every 14 days), which is about two a month. Drops go out on fixed dates that are the same for every member, so your first one after the welcome drop arrives within 14 days of joining. The date of your next drop is shown on your account.
your drop type: when you join you pick the type of drops you want from the options we offer (for example papers, cones or accessories). This decides which selection your drops come from. You can change it at any time on your account page, and a change applies from your next drop. Drops you already hold don't change.
picked at random: each drop is picked at random from the selection for your drop type. Some items are rarer than others, and rarer items can have a higher value. The most valuable items currently have a retail value of up to £50, but most drops are worth less, and we don't promise you'll get a rare item. We decide what's in each selection and how likely each item is, and we can change both at any time.
claiming: to claim a drop, add it to an order from your cart on our shop. There's no code. You can claim as many drops as you hold on a single order. Delivery on that order works as set out in 4.1.
expiry: drops expire if you don't claim them. The expiry date for each drop is shown on your account, and is currently 28 days from the day you receive it. We'll email you before a drop expires.
no cash value: a drop is tied to your account. It has no cash value, can't be exchanged, sold or transferred, and can't be swapped for a different item or a discount.
stock: if an item runs out before you claim it, we may substitute an item of similar or higher value, or make it unavailable until it's back in stock.
when your membership ends: drops you already hold stay yours until they expire. We only remove them if we end your membership under section 9, or if we've refunded you in full.
missed payments: while a payment is outstanding and your membership is in the grace period (section 7), you keep drops you already hold, but you don't get new ones.

Your account page may also show offers and rewards from elsewhere in munchterm alongside your stash drops. Those aren't part of the membership, and each one follows the terms shown with it.

4.3 bonus coins

While your membership is active, you earn munchterm coins at a higher rate than non-members. The member rate is currently 1.2 times the standard rate on eligible products, and some products earn more. The rate is shown while you shop. Coins themselves are covered by the munchterm coins rules in our terms of sale, including how they expire and what they can be spent on. If your membership ends, coins you've already earned are unaffected, and you go back to the standard rate.

5. price and payment

Membership costs £3.99 a month, including VAT, unless a different price was shown when you joined. That price is what you'll keep paying unless we change it under section 10.

we take the first payment when you join, and your membership starts as soon as that payment succeeds.
after that we charge the same card automatically each month, on the same day of the month you joined. If that day doesn't exist in a shorter month, we charge on the last day of that month and go back to your usual day afterwards.
we'll email you a reminder 3 days before each monthly payment, and a receipt after it. Every payment and receipt is also on your account page.
payments are processed by Viva Wallet. We store a reference to your card, not the card details themselves. You can update your card on your account page. To check a new card, Viva Wallet may take a small payment, which is refunded straight away.
each payment is a separate month of membership. We don't refund part of a month, except under section 8 or section 9.

6. cancelling

You can cancel at any time from your account page, in one step. You can also email us.

When you cancel, your membership runs to the end of the month you've paid for, and then stops. You keep plus delivery, bonus coins and stash drops until then, and you won't be charged again. You can undo a cancellation from your account page before the period ends. Stash drops you hold when the membership ends stay usable until they expire.

7. if a payment fails

If a monthly payment fails, we'll email you and try the card again over the following few days. You can also pay the overdue amount, or update your card, on your account page at any time. This grace period lasts 7 days from the payment date.

During the grace period you keep plus delivery and bonus coins, and drops you already hold, but you don't get new stash drops. If the payment goes through, nothing changes and your payment date stays the same.

If we still can't take payment by the end of the grace period, we'll email you and your membership ends. You can rejoin at any time, which starts a new membership.

8. your 14-day right to change your mind

You have a legal right to cancel within 14 days of joining and get your money back, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Because the membership starts straight away, when you join you're asking us to start providing it during that 14-day period. If you then cancel within the 14 days, the law lets us keep an amount reflecting what you've already used.

In practice, our policy is simpler and more generous than the law requires:

if you haven't used any of it (no order with plus delivery, and no stash drop claimed, including your welcome drop), we refund your first payment in full.
if you have used it, we don't refund that month. Your membership stops at the end of the month you've paid for, and you keep the benefits until then.

To use this right, email us at help@munchterm.co.uk within 14 days, or cancel on your account page and tell us you want a refund. We'll refund to the card you paid with, within 14 days of you telling us.

9. suspending or ending your membership

We can suspend or end a membership, with a refund of any unused full month, if:

a payment is reversed or charged back, or we reasonably suspect fraud
the membership or stash drops are being resold, or used through more than one account
you've seriously or repeatedly broken our terms of sale
we're legally required to

Where the law allows, we'll tell you first and give you a chance to put it right.

We can also stop offering munchterm plus entirely. If we do, we'll give you at least 30 days' notice, your membership runs to the end of the month you've paid for, and we'll refund any full month you've paid for but not received.

10. changes to the price or to what's included

price: we can change the price for existing members with at least 30 days' notice by email. If you don't want to pay the new price, cancel before it takes effect.
what's included: we can change the plus delivery price and threshold, the stash drop selections and odds, how often drops arrive, the drop types on offer, and the coins rate. We'll give at least 30 days' notice by email of a change that makes the membership significantly less valuable, and you can cancel.
these terms: we can change them. We'll tell you about anything significant at least 30 days in advance, and the current version always lives at https://plus.munchterm.co.uk/terms.

11. our responsibility to you

We're responsible for loss you suffer that we cause by breaking these terms or failing to use reasonable care, where that loss is a foreseeable result of what we did. We aren't responsible for unforeseeable loss, or for business losses.

Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't let us limit. Your legal rights as a consumer aren't affected by anything in these terms.

12. your data

We handle your personal data as described in our privacy policy. To run the membership we share what's needed with Viva Wallet (payments) and our email provider.

13. complaints and the law that applies

Email help@munchterm.co.uk and we'll do our best to sort it out. These terms are governed by the law of England and Wales, and you can bring a claim in the courts of England and Wales, or where you live in the UK.